Need Help Right Now?
Submit an urgent support request and our team will triage it against our response targets. Tell us about your issue and we'll assess the impact to get you the right help fast.
Submit Your Request
Fill out the form below with details about your issue. Our impact assessment will help us prioritise your request.
Response Times:
Critical (P1): 1 hour | High (P2): 4 business hours | Standard (P3): Next business day
Support hours: Mon–Fri, 9:00–17:30
What Happens Next
Request Received
Your support request is logged and assigned an impact score. Our team is notified straight away.
Triage & Assignment
We assign the right engineer based on your issue type and impact score, and prioritise it against our SLAs.
Active Response
We contact you within the response target for your priority — 1 hour for critical incidents — and keep you updated as we work.