Privacy Policy

1. Introduction

Smart Path IT Ltd ("we", "us", "our", or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in relation to our website (smartpathit.co.uk) and our services, in compliance with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller

Smart Path IT Ltd is the data controller responsible for your personal data. If you have any questions about our privacy practices, please contact us at:

• Email: [email protected]
• Phone: 03300439202
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

3. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name
• Inquiry Data: Messages, questions, and information you provide through contact forms
• Technical Data: IP address, browser type, pages visited, time spent on pages
• Cookie Data: Information stored through cookies (see Cookie Policy section)
• Service Data: Information provided when inquiring about or using our services

4. How We Use Your Data

We process your personal data for the following purposes:

• Responding to inquiries and providing customer support
• Delivering our services and fulfilling service agreements
• Improving our website and services
• Complying with legal obligations
• Marketing and business development (with consent)
• Fraud prevention and security

Legal Basis: We process your data based on: (i) your consent, (ii) contract performance, (iii) legal obligation, or (iv) legitimate interests.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above, or as required by law. Typically:

• Contact inquiries: 12 months (or until you opt-out)
• Service client data: Duration of contract + 6 years (per legal requirements)
• Marketing data: Until you unsubscribe

6. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request what data we hold about you
• Right of Rectification: Correct inaccurate data
• Right of Erasure: Request deletion of your data ("right to be forgotten")
• Right of Restriction: Limit how we use your data
• Right of Portability: Request your data in a portable format
• Right to Object: Object to processing for direct marketing

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience. See our Cookie Policy for detailed information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit (HTTPS)
• Secure data storage with access controls
• Regular security assessments
• Employee data protection training

9. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Cloud providers, payment processors (on contract)
• Legal Authorities: When required by law
• Business Partners: Only with explicit consent

10. International Transfers

Our services are based in the UK. We do not routinely transfer data outside the UK/EU. If we do, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.

12. Complaints

If you believe we have violated your privacy rights, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

13. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Continued use of our services constitutes acceptance of updates.

14. Contact Us

For any privacy-related questions or concerns:

Email: [email protected]
Phone: 03300439202
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ