Proactive IT Support & Monitoring
Proactive monitoring and rapid response to keep your systems running smoothly. No more surprise failures or costly downtime.
What's Included
24/7 Monitoring
Real-time monitoring of your entire IT infrastructure, detecting issues before they affect your team.
Rapid Response
Critical (P1) incidents get a 1 hour emergency response; high-priority (P2) issues within 4 business hours.
Security Updates
Regular security patches, antivirus updates, and compliance monitoring to keep threats at bay.
Performance Tuning
Optimise your systems for maximum performance and identify opportunities to reduce costs.
Simple, Transparent Pricing
Starter
Up to 10 devices
- Support Mon–Fri, 9:00–17:30
- Email ticketing
- Monthly updates
- Basic backups
Professional
Up to 50 devices
- Support Mon–Fri, 9:00–17:30
- Emergency on-call (P1)
- Phone & chat
- Real-time monitoring
- Advanced backups
- Quarterly reviews
Enterprise
Unlimited devices
- Dedicated team
- On-site visits when needed
- Custom SLAs
- Strategic planning
Frequently Asked Questions
Do you support fully remote and hybrid teams across the UK?
Yes. Smart Path IT operates as a remote-first managed service provider with engineers covering the whole of the United Kingdom. We onboard new sites, users and devices remotely and only travel on-site when an issue genuinely requires hands-on attention.
What is your response time for urgent issues?
We respond to critical (P1) incidents within 1 hour via emergency on-call (Professional plan and above), and high-priority (P2) issues within 4 business hours. For most ticket types our average first response is well under one hour during UK business hours, supported by automated triage and an on-call rota.
Can you take over from our existing IT provider with no downtime?
Yes. Our onboarding process is designed for zero-downtime cutovers. We audit your current environment, document undocumented systems, and run a parallel handover so users notice the support quality, not the change in provider.
How is managed IT support priced?
Pricing is per-user per-month with transparent tiers based on coverage hours, included projects and security tooling. Most UK SMEs land between £35 and £75 per user per month all-in. We publish indicative pricing and will quote firmly after a short discovery call.
Do you support Microsoft 365, Google Workspace and mixed environments?
Yes. We are vendor-agnostic and support Microsoft 365, Google Workspace, Apple device management, Linux servers, hybrid Azure/AWS setups and on-premise infrastructure. We do not push migrations that aren't in your interest.
Start with a straight answer.
A fixed-price healthcheck tells you exactly where your IT and security stand — devices, backups, email security and where your data sits — in a plain-English report within five working days. Credited against your first month if you go on to a retainer.