24/7 IT Support & Monitoring
Proactive monitoring and rapid response to keep your systems running smoothly. No more surprise failures or costly downtime.
What's Included
24/7 Monitoring
Real-time monitoring of your entire IT infrastructure, detecting issues before they affect your team.
4-Hour Response
Guaranteed 4-hour response time to any critical issues. Many issues resolved in under 1 hour.
Security Updates
Regular security patches, antivirus updates, and compliance monitoring to keep threats at bay.
Performance Tuning
Optimize your systems for maximum performance and identify opportunities to reduce costs.
Simple, Transparent Pricing
Starter
Up to 10 devices
- ✓Business hours support
- ✓Email ticketing
- ✓Monthly updates
- ✓Basic backups
Professional
Up to 50 devices
- ✓24/7 support
- ✓Phone & chat
- ✓Real-time monitoring
- ✓Advanced backups
- ✓Quarterly reviews
Enterprise
Unlimited devices
- ✓Dedicated team
- ✓24/7 on-site
- ✓Custom SLAs
- ✓Strategic planning
Frequently Asked Questions
Do you support fully remote and hybrid teams across the UK?
Yes. Smart Path IT operates as a remote-first managed service provider with engineers covering the whole of the United Kingdom. We onboard new sites, users and devices remotely and only travel on-site when an issue genuinely requires hands-on attention.
What is your response time for urgent issues?
Our standard SLA is a 4-hour response on critical incidents, 24/7. For most ticket types our average first response is well under one hour during UK business hours, supported by automated triage and an on-call rota.
Can you take over from our existing IT provider with no downtime?
Yes. Our onboarding process is designed for zero-downtime cutovers. We audit your current environment, document undocumented systems, and run a parallel handover so users notice the support quality, not the change in provider.
How is managed IT support priced?
Pricing is per-user per-month with transparent tiers based on coverage hours, included projects and security tooling. Most UK SMEs land between £35 and £75 per user per month all-in. We publish indicative pricing and will quote firmly after a short discovery call.
Do you support Microsoft 365, Google Workspace and mixed environments?
Yes. We are vendor-agnostic and support Microsoft 365, Google Workspace, Apple device management, Linux servers, hybrid Azure/AWS setups and on-premise infrastructure. We do not push migrations that aren't in your interest.
Ready to Stop Worrying About IT?
Let our team handle your infrastructure while you focus on growing your business.
Schedule Free Consultation