AI-Powered Incident Intelligence for SMEs
PathFinder is an AI-powered Incident Intelligence Agent. It analyses your incidents, alerts, and tickets to surface clear, actionable insights — supporting your team's decision-making, not replacing it.
Or try our interactive demo • No signup required
Supported through the NVIDIA Inception program
PathFinder AI is a member of the NVIDIA Inception program, helping us accelerate product development and go-to-market execution for UK-focused incident intelligence.
Membership in the NVIDIA Inception program does not imply endorsement by NVIDIA.
NVIDIA, the NVIDIA logo, and Inception are trademarks and/or registered trademarks of NVIDIA Corporation in the United States and other countries.
Why ITSM Fails SMEs
Alerts scattered everywhere
Email, Slack, monitoring tools, tickets—no unified view
Black-box AI suggestions
"Fix priority is critical"—but why? How do you verify?
Weeks of setup required
Enterprise tools built for dedicated IT teams, not lean SMEs
No post-incident learning
Incidents repeat because you can't easily capture what you learned
The Cost:
- Slow mean-time-to-response (MTTR)
- Manual correlation between alerts
- Team burnout from alert fatigue
- No trend visibility—incidents surprise you
- Expensive after-the-fact firefighting
PathFinder Gets It
Unified incident view
Correlate alerts from email, Slack, monitoring, tickets into one incident
Explainable AI scoring
"This is critical because X, Y, Z happened. Try A first."—transparent reasoning
Smart defaults
Works out-of-the-box in hours, not weeks. Connect your tools and go.
Guided next steps
Not just scoring—PathFinder suggests "try restart service X" or "check log Y"
Post-incident learning
Capture resolutions, predict similar patterns, reduce repeat incidents
How It Works
Connect Your Tools
Slack, email, Jira, monitoring tools, custom webhooks
PathFinder Correlates
AI unifies scattered alerts into single incidents with full context
Get Guidance
See scoring rationale + recommended actions + historical patterns
Learn & Improve
Capture resolutions, let PathFinder predict and prevent similar incidents
Core Features
Multi-Source Correlation
Ingest from email, Slack, Teams, Jira, monitoring tools, custom APIs. One unified incident view.
Explainable AI Scoring
Transparent incident prioritisation. Know why something is critical and what to try first.
Trend Detection
Spot patterns and anomalies. Get early warnings before incidents escalate.
Post-Incident Learning
Capture resolutions and context. Learn from past incidents to prevent recurrence.
Built for scale: PathFinder is a multi-tenant, cloud-native platform designed to scale securely across organisations. Built in the UK: Developed and operated in the United Kingdom.
How PathFinder Compares
| Feature | PathFinder | Freshservice | Jira Service | PagerDuty |
|---|---|---|---|---|
| Multi-source correlation | Full support | Partial support | Partial support | Full support |
| Explainable AI | Full support | Partial support | Not included | Partial support |
| Guided actions | Full support | Partial support | Partial support | Partial support |
| Trend prediction | Full support | Not included | Not included | Partial support |
| SME-focused pricing | Full support | Partial support | Partial support | Not included |
| Fast onboarding | Full support | Partial support | Partial support | Partial support |
Coming Soon: Flexible Plans
PathFinder will launch with tiered packages designed for teams of every size. Pricing will be simple and transparent.
Starter
For small teams getting started
- Up to 3 team members
- Multi-source ingestion
- Basic AI incident scoring
- Email support
Professional
For growing teams
- Up to 10 team members
- Unlimited incident sources
- Advanced AI + trend detection
- Guided incident actions
- Post-incident reports
- Priority support
Enterprise
For large organisations
- Unlimited team members
- Custom integrations
- Dedicated account manager
- SLA guarantee
- Custom features
Join our beta programme for early access. Register your interest to be among the first to know pricing and availability.
What PathFinder Does
PathFinder Provides
- • Incident analysis & scoring
- • Multi-source correlation
- • Clear, actionable insights
- • Pattern & trend detection
- • Recommended next steps
- • Post-incident learning
- • Team decision support
PathFinder Does NOT
- • Make autonomous decisions
- • Execute fixes automatically
- • Replace your IT team
- • Require upfront setup
- • Lock you into contracts
- • Hide its reasoning
Designed For
Best For
- • UK SMEs (10-100 people)
- • Limited IT resources
- • Alert/incident overload
- • Want AI guidance, not automation
Not For
- • Large enterprises with full ITSM
- • Autonomous remediation needs
- • Complex ITIL-heavy setups
The Philosophy
PathFinder is your AI-powered Incident Intelligence Agent. It continuously analyses incidents to surface patterns, reduce noise, and empower your team with clear, explainable insights. Your team stays in control. Decisions stay human.
Currently in active MVP development and early access beta.
Frequently Asked Questions
Can PathFinder integrate with my monitoring tool?
Yes. PathFinder supports email, Slack, Teams, Jira, PagerDuty, Datadog, New Relic, custom webhooks, and more. If you don't see your tool, contact us.
How long does setup take?
Usually 1-2 hours. Connect your sources, configure basic rules, and you're live. No weeks of implementation.
Is my data secure?
Yes. All data is encrypted in transit (TLS) and at rest (AES-256), and Smart Path IT is Cyber Essentials certified.
Can PathFinder automate actions?
PathFinder guides actions and can integrate with automation platforms. You retain control over what executes.
When will PathFinder be available?
We're in active beta development now. Sign up to join the beta programme and get early access when we launch.
Start with a straight answer.
A fixed-price healthcheck tells you exactly where your IT and security stand — devices, backups, email security and where your data sits — in a plain-English report within five working days. Credited against your first month if you go on to a retainer.